Privacy policy
Protection of personal information (Law 25)
Our commitment
Dentistes Ville-Émard (“the clinic”) protects the personal information of its patients and website visitors in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. This policy explains, in plain terms, what information we collect on this site, why, how we protect it and what your rights are.
Person in charge of personal information
Dr Yann Ouahnich, person in charge of the protection of personal information.
Email: confidentialite@dentistesquebec.com
By mail: Dentistes Ville-Émard, attention: person in charge of the protection of personal information, 5997 Laurendeau Street, Montréal (Québec) H4E 3X3.
Phone: 514 765-3365
Information collected by the site
The appointment request form collects: the reason for the visit, your name, phone number, email, the best time to call you back and, if you wish, details. Please do not enter detailed medical information in the form: you can discuss it with the team in person.
The reason you choose (for example “pain or emergency”) may reveal health information. It is used only to plan the right type of appointment.
As with any website, the host automatically records technical connection data (IP address, browser type, pages viewed, date and time) to keep the site secure and working.
Why we use it
Only to call you back, set your appointment and answer your request. We never sell, rent or trade your information, and we do not use it for advertising.
Your consent
Before sending the form, you tick a box to consent to this use. Consent is optional, but without it we cannot process the request online: you can always call us. You may withdraw your consent at any time by writing to the person in charge. For a child under 14, the request must be made by a parent or guardian.
Who has access
Only the clinic team members who handle appointments (reception and coordination) can see the requests. The site belongs to the clinic, a member of Groupe Dentistes Québec.
Service providers and storage outside Quebec
The site is hosted by GoDaddy, whose servers are in the United States. Requests sent through the form are delivered to the clinic by email using Microsoft 365. This information may therefore be stored outside Quebec. We use recognized providers that offer adequate security, and the form keeps no request on the website’s server: it is only forwarded by email.
Cookies and other technologies
This site sets no cookies and uses no analytics, advertising or profiling tools. Fonts are hosted on our own server.
The Google map on the Contact page loads only if you click “Show the map”. Google may then set its own cookies under its privacy policy. Links to Google Maps and Facebook take you to those services, which have their own rules.
Security
The site is served only over an encrypted connection (HTTPS). The form is protected against automated submissions and stores no data on the server. Access to the clinic’s mailboxes is limited to authorized staff.
Retention
An appointment request is kept as long as needed to call you back and set the appointment, then deleted no later than 12 months after it was received. If you become a patient, the relevant information goes into your file, which is kept according to the rules of the Ordre des dentistes du Québec. The host’s technical logs are kept for a limited time under its own rules.
Your rights
You may at any time ask for:
- access to the personal information we hold about you;
- its correction if it is inaccurate, incomplete or ambiguous;
- the withdrawal of your consent;
- the end of the dissemination or the de-indexing of information, where the law allows;
- a copy of your computerized information in a structured, commonly used format (portability).
Write to the person in charge of personal information. We answer within 30 days and may ask you to confirm your identity.
Confidentiality incidents
If a confidentiality incident presents a risk of serious harm, we promptly notify the Commission d’accès à l’information and the people concerned, and take steps to limit the consequences. Every incident is recorded in a register.
Complaints
For any question or complaint, write first to the person in charge: we will handle it diligently. If you are not satisfied, you may contact the Commission d’accès à l’information du Québec: cai.gouv.qc.ca.
Changes
This policy may be updated, for example if we add a service to the site. The date of the last update appears below.
Last updated: 2026-11-09.